Privacy Policy - Payment Website
Version: October 2021

Welcome to Nuverse Purchase Platform (the “Website”). The Website is provided, operated and controlled by Nuverse Pte. Ltd., whose registered address is at 1 Raffles Quay, #26-10, South Tower, Singapore 048583. (“Nuverse”, “we”, “us” or “our”).

You are reading the Privacy Policy, which explains how we collect, use and disclose your personal data when you visit and use the Website, and the rights you may have under applicable privacy laws. If you do not agree with this policy, you should not use the services of the Website.

If you have any questions about how we use your personal data, please contact us via the approach specified in Art.12 in this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. This Privacy Policy consists of the summary of the key points in our Privacy Policy, the main body, and a jurisdiction-specific section. The jurisdiction-specific section might include additional information required under your local data protection laws, render certain aspects of the Privacy Policy to be inapplicable, or amend them to ensure compliance with local data protection laws. As such, please be sure you review this Privacy Policy in its entirety.

PRIVACY POLICY SUMMARY
What data do we collect about you?
We collect and process your data when you visit the Website and login in for payment via the Website, including your Player ID (generated in the Game), IP address and Purchase History to facilitate your payment to purchase the virtual product or services embedded in a specific game. We also collect data you share with us from third parties during your payment,such as the payment providers. We may also collect data about you automatically through your use of the Website.
1.How and for what purpose will we use the data about you?
We use your data to provide the Website services to you and to improve, develop and administer it. We may also use your data to, among other things, ensure your safety.
2.Who else will access and collect your personal data and who do we share your data with?
The third party payment providers will have access to your data. Your data may also be collected by and shared with other companies in the same group as the Nuverse and the payment providers. Where required or permitted by law, we will share your data with law enforcement agencies or regulators and with third parties pursuant to a legally binding court order.
3.Your rights.
In certain circumstances, you have rights in relation to your data such as the right to access and the right to correction. Depending on your jurisdiction, you may have additional rights - please see the jurisdiction-specific section at the end of this Privacy Policy.
4.How long do we keep hold of your data?
We retain your data for as long as it is necessary to provide you with the Website services so that we can fulfill our contractual obligations and rights in relation to the data involved. Where we do not need your data in order to provide the Website to you, we retain it only as long as we have a legitimate business purpose in keeping such data or where we are subject to a legal obligation to retain the data. We will also retain your data if necessary for the establishment, exercise or defense of legal claims.‎
5.How will we notify you of any changes to this Privacy Policy?
We will generally notify all users of any material changes to this policy through a notice within the Website when you log in. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such policy. By accessing the Website, you acknowledge that you have read this policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.

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1.The types of personal data we collect
Unless otherwise stated in this policy, the personal data we collect from you or about you is required so that we can perform our contract with you to provide the Website to you as detailed in our Terms of Service. The provision of certain data is mandatory for the purposes of your use of the Website services, and if you do not provide certain types of data, we may not be able to provide services to you. However, you have control over certain kinds of personal data that you can choose to share or to withhold from us, and will still be able to access the Website, as detailed in this policy.

We collect and use the following data about you:

Data You Provide to Us. You give us the data when you initiate a payment request by automatically sharing IP address as to identify the certain country/region where you locate and also inputting your Role ID generated in a specific game environment to navigate the specific game where you intend to purchase the product or services embedded in the game.
Usage Data. When you use and interact with the Services, we process information as necessary to administer and provide the Services. This data includes metadata such as log-in history.
Feedback.We also collect the content, questions and data you provide for customer support, your chat sessions with our representatives may be monitored and recorded.
Data from Third Parties. We may retrieve the data related to your payment throughout our Corporate Group to support and facilitate your trace and search of the payment history which may include PO No. , Purchase Item and Purchase Time.

2.Cookies and tracking technologies
Our Website uses [cookies and similar technologies such as pixels and Local Storage Objects (LSOs)] (together "cookies") to distinguish you from other users. This helps us to provide you with a good experience when you use our Platform and also allows us to monitor and analyse how you use and interact with our Platform so that we can continue to improve it.

You have the right to decide whether to accept or reject non-essential Cookies. You can also set or amend your web browser controls to accept or refuse Cookies. If you choose to reject Cookies, you may still use our Website and Platform though your access to some functionality and areas of our Platform may be restricted. As the means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

How and for what purpose we use your personal data
We may use the data we collect about you in the following ways:
In accordance with, and to perform our contract with you, we may use your data to:
to provide Website services;
provide you with user support;
enforce and notify you of changes to our terms of service, conditions and policies;
administer the Website including troubleshooting;
enable you to participate in the virtual items program or make other payment related transactions;and
communicate relevant information (such as updates and security alerts) and provide support to you.

4.Who else will access your personal data and how will we share your data
Payment Provider
If you initiate the purchase and make the payment related transactions, we will share data with the relevant payment provider to facilitate this transaction.

Our Corporate Group
We may also share and/or other members, subsidiaries, or affiliates of our corporate group may collect your data to provide the Website including improving and optimizing the Website, preventing illegal use, and supporting users.

Law Enforcement
We may share your data with law enforcement agencies, public authorities or other organizations if legally required or permitted to do so, or based on our legitimate business interests if such use is reasonably necessary to:
comply with a legal obligation, process or request Nuverse is not required to question or contest the validity of any legal process, search warrant, subpoena or other similar governmental request that it may receive;
enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect and defend the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging data with other companies and organizations for the purposes of fraud protection and credit risk reduction).

Sale or Merger
We will also disclose your data to third parties:
in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or
if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user data may be among the transferred assets.

5.International data transfers
For the purpose of performance of our contract with you, the personal data that we collect from you may be transferred to, and stored at, or otherwise accessed from or processed in a destination outside of your jurisdiction of residence (including Singapore and the United States of America) that has laws and regulations that may not guarantee the same level of security and protection of personal data as your jurisdiction. We will take reasonable and necessary steps to ensure that we handle personal data in accordance with this Privacy Policy and provide a standard of protection that it is comparable with the protection under the laws of your jurisdiction, regardless of where your personal data is transferred to or accessed from.

We will separately obtain your consent for international data transfer if this is required under applicable law.

6.Your rights
You may have the following rights under applicable laws:
The right to request free of charge (i) confirmation of whether we process your personal data and (ii) access to a copy of the personal data retained;
The right to request proper rectification or deletion of your personal data or restriction of the processing of your personal data; and
The right to object to processing your personal data for the purposes of sending you promotional messages.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

Depending on your jurisdiction, you may have additional rights. Please see the jurisdiction-specific section at the end of this Privacy Policy.

Please contact us if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.

In addition:
You can change your preferences by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. For example, due to differences in how browsers and mobile apps function, you may need to take different steps to opt out of Cookies used for targeted advertising in a browser and to opt out of targeted advertising for a mobile application, which you may control through your device settings or mobile app permissions. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Game may no longer be available to you.
You may opt out of receiving advertising and/or marketing communications by following the instructions in such communications or by using options provided in the game settings.
Some browsers transmit “do-not-track” signals to websites. Because of differences in how browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
If you have registered for an account, you may access, review, and update certain personal data that you have provided to us by logging into your account and using available features and functionalities.
If you want to remove your contacts stored by us, follow the instructions provided in the game to request that we remove them from our systems. If you need to enter a password to allow us to access your address book, we will not store that password.

7.The security of your personal data
We take steps to ensure that your data is treated securely and in accordance with this policy. We understand the importance of keeping your personal data safe and private, and we are committed to protecting your personal data from being lost, stolen or misused.

You are also responsible for keeping your personal data safe. Also, you are responsible for keeping your account details (if any) confidential.

We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Because Nuverse cannot control the activities of third parties, it cannot accept responsibility for any use of your personal data by such third parties, and it cannot guarantee that they will adhere to the same privacy and security practices as Nuverse. Please check these policies before you submit any data to these websites.

8.How long do we keep your personal data
We retain your data for as long as it is necessary to provide you with the service so that we can fulfill our contractual obligations and rights in relation to the data involved. However, there are occasions where we are likely to keep this data for longer in accordance with our legal obligations or where it is necessary for the establishment, exercise or defense of legal claims.

9.Data relating to children
The Website is not directed at children under the age of 13 and we do not knowingly collect or solicit personal data from children under 13. If you believe that we have personal data about or collected from a child under the relevant age, please contact us and we will ensure that it is deleted.

10.Complaints
In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to lodge a claim with the relevant data protection authority.

11.Changes
We will generally notify all users of any material changes to this Privacy Policy, through a notice provided via the Website and providing any other notice required by applicable law. We will also update the “Last Updated” date at the top of this Privacy Policy, which reflects the effective date of such Privacy Policy. By accessing the Website, you acknowledge that you have read this Privacy Policy and that you understand your rights in relation to your personal data and how we will collect, use and process it. If you do not agree to the updated Privacy Policy, you must stop accessing or using the Game.

12.Contact
Questions, comments and requests regarding this Privacy Policy should be addressed to pay_nvsgames@nvsgames.com


Supplemental Terms – Jurisdiction-Specific
If you are using the Website in the following jurisdictions, the respective jurisdiction-specific terms below would apply. In the event of a conflict between the provisions of the Supplemental Terms –Jurisdiction-Specific that are relevant to your jurisdiction from which you access or use the Game, and the rest of this Privacy Policy, the relevant jurisdictions’ Supplemental Terms – Jurisdiction-Specific will supersede and control.

SOUTH EAST ASIA JURISDICTIONS

Singapore
The following shall be added to Section 5 (International data transfers):
“We shall ensure that any personal data transferred to a jurisdiction outside of Singapore will be provided a standard of protection to personal data so transferred that is comparable with the protection under the Personal Data Protection Act 2012.”

Section 6 (Your rights) shall be deleted and replaced as follows:
“You may have the following rights under applicable laws:
The right to request (i) confirmation of whether we process your personal data and (ii) access to a copy of the personal data retained for a reasonable fee;
The right to request proper rectification of your personal data;
The right to withdraw consent to processing of your personal data, including the use of your personal data for the purposes of sending you promotional messages. We may continue to process your personal data if we are permitted to do so without your consent under applicable law.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

Please contact us if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.

Malaysia
The following sentence shall be added in the second paragraph of the Privacy Policy before "If you do not agree with this policy, you should not use the Website":
"By accessing the Website or providing us with your personal data, you consent to your personal data being collected, stored, used, processed and disclosed asset out in this policy, including the transfer of your personal data outside of Malaysia."

The following shall be added to Section 5 (International data transfers):
"You hereby expressly consent that the personal data that we collect from you may be transferred to, and stored at, a destination outside of Malaysia. For the places where the personal data is transmitted, retained or processed outside of Malaysia, we will take reasonable measures to protect that personal data."

The first paragraph of Section 6 (Your rights) before "Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details" shall be deleted in its entirety and replaced with the following:
"You may have the following rights under applicable laws:
The right to request free of charge (i) confirmation of whether we process your personal data and (ii) access to a copy of the personal data retained;
The right to request proper rectification or removal of your personal data or restriction of the processing of your personal data, including personal data relating to other persons who may be identified from that personal data; and
The right to object to processing your personal data for the purposes of sending you promotional messages."

Philippines
The following is added to the "Summary":
If you are a resident of the Philippines, the applicable privacy laws shall include the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuance of the National Privacy Commission.

The following is added to Section 6 (Your rights):
Right to complaint: You have the right to lodge complaints before the National Privacy Commission.

The following shall replace Section 12 (Contact):
If you have any questions about the Privacy Policy, or would like to complain about a violation of the Data Privacy Act of 2012, or are concerned about the handling of your personal data, please contact the data protection officer (DPO) . You have the right to access your personal data and seek correction of it. Please contact the DPO on the details provided in this Privacy Policy if you wish to access your personal data and/or seek correction of your personal data. If you are not satisfied with the response or do not receive a response within a reasonable time frame, you have the file a complaint with the National Privacy Commission (NPC). Current contact details for the NPC are available on the NPC's website at www.privacy.gov.ph.

Vietnam
Section 3 (How and for what purpose we use your personal data) is modified to add:
“We intend to use your personal data for promotional marketing purposes, including to send you promotional messages concerning new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest in relation to the Game. We require your express consent to do so.”

Section 4 (Who else will access your personal data and how we share your data), the first sentence is modified to read:
"You expressly consent that we may share your data with the following selected third parties:"

The Law Enforcement in this Section shall be replaced with:
“We may share your data with law enforcement agencies, governmental, public and regulatory authorities or other organizations (whether in Singapore or another jurisdiction) if legally required or permitted to do so under applicable laws, or pursuant to any court order, or based on our legitimate business interests if such use is reasonably necessary to:
• comply with a legal obligation, process or request by any law enforcement agencies, governmental, public and regulatory authorities (whether in Singapore or another jurisdiction) or any court order, subpoena or search warrant (Nuverse is not required to question or contest the validity of any legal process, search warrant, subpoena or other similar governmental request that it may receive);
• enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
• detect, prevent or otherwise address security, fraud or technical issues;
• or protect and defend the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging data with other companies and organizations for the purposes of fraud protection, anti-money laundering prevention, “know your client” checks and credit risk reduction).”

Section 5 (International data transfers), the first sentence is modified to read:
"You expressly consent that the personal data we collect from you may be transferred to, and stored at, or otherwise processed in a destination outside of your jurisdiction or residence."

Section 6 (Your rights), the following shall be added:
The right to object to the processing of your personal data by third parties.

Section 9 (Data relating to children) shall be replaced with the following:
The Website is not directed at children under the age of 16 and we do not knowingly collect or solicit personal data from children under 16. If you are reviewing these terms as the parent/legal guardian of a user who is under the age of 16, you hereby declare that such user is above the age of 13 and that you have read and acknowledged Nuverse Privacy Policy and Terms of Use and agree to the use by your child of the game and registration for an account. Further, if you believe that we have personal data about or collected from a child under the relevant age, please contact us and we will ensure that it is deleted.

Thailand
If you are using our services in Thailand, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of this policy, the following terms shall prevail.
By accessing and/or using the Website, you represent that you are at least 20 years of age and/or legally competent under the applicable laws. If you are below 20 years old and/or not legally competent under the applicable laws:
you must obtain approval from your parent(s) or legal guardian(s); and
your parent(s) or legal guardian(s) are responsible for: (i) all your actions in connection with your access to and use of the Website; (ii) your compliance with this policy; and (iii) ensuring that any of your participation in the Website will not, in any event, result in any violation of applicable laws and regulations relating to child protections.
If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or legal guardian(s) is not willing to open the account under their name, you must immediately cease accessing the Game.

Indonesia
If you are using our services in Indonesia, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of this policy, the following terms shall apply.
By accessing and/or using the Website, you represent that you are at least 21 years of age or married or not under guardianship. If you are below 21 years old and you are not married, or under guardianship:
you must obtain approval from your parent(s) or legal guardian(s); and
your parent(s) or legal guardian(s) are responsible for: (i) all your actions in connection with your access to and use of the Website; (ii) your compliance with this policy; and (iv) ensuring that any of your participation in the Website will not, in any event, result in any violation of applicable laws and regulations relating to child protections.
If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or guardian(s) is not willing to open the account under their name, you must cease accessing the Website.

Please note the Privacy Policy of a specific game related to the item you intend to purchase or have successfully purchased will also apply during your use of this Website.